If your order is NOT a preorder it may take 5-7 business days for your package to be shipped out. Please note the estimate listed in our shipping methods refers to the transit time after the package has left our facility.
Preorders will ship when the product is produced, arrives at our warehouse, or is otherwise released, and circumstances will vary depending on the artist's store and the product. Estimated shipping time can be anywhere from 2-12 weeks from the date you place your order until the date the item is in stock and ships from our facility. If your order contained multiple items and one of them is on preorder, your order will ship in full once your preorder item is released. Shipping on preorders will not be refunded (unless you've requested cancellation prior to shipping and your whole order is refunded). We appreciate your patience and will do our best to send updates via email if your order is delayed beyond the initial estimate. You can learn more about preorders by clicking HERE.
You can check the current order status by using our order lookup tool. For more information on how to use this tool, please click HERE.
When your package is picked up and scanned in by the mail carrier (USPS/DHL), you will receive a shipping confirmation and a tracking number via email. It may take a few days for the tracking number to show transit details.
If you need to change your address or cancel your order based on this information, please use the links below: