Updated June 2021
RETURN POLICY
We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a refund or an exchange (so long as the apparel items are unworn and unwashed and music items are unopened). Unless your item is being returned due to a manufacturer or printing defect, we will not refund your original shipping costs. We are not responsible for return shipping costs incurred. Please see below for more information on our return policy.
RETURNS AND EXCHANGES
All returns and exchanges must be postmarked within sixty (60) days of the delivery date. All returned items must be in new and unused condition, with all original tags and labels attached.
EXCHANGE PROCESS
You can exchange unwashed, unaltered items within 60 days of the date of delivery, send them to:
Second City Prints
Attn: EXCHANGES
1020 Olympic Drive
Batavia, IL 60510
Please include a note with the following information:
- Your name & email (as used for the original order)
- The item (and size) would like to exchange for
Please ensure that you save the tracking information for your return shipment. If you do not have tracking information we are unable to assist you with a return or exchange. We are not responsible for return/exchange items until they arrive back at our facility.
Once our team receives the order back at the warehouse, someone from our team will reach out and invoice you for the exchange shipping and send you the new item. If you are exchanging one t-shirt, you will be invoiced $5.00. For one hoodie or multiple items, you will be invoiced $9.00.
Once the invoice is paid, we will process the exchange. Kindly note, the exchange process may take a few weeks.
If it has been longer than 60 days since the item was delivered, we, unfortunately, cannot exchange or refund you for it. If the size or item you are requesting is out of stock when we receive your exchange, we will contact you to confirm the next steps.
Kindly note, after receiving your exchange and inspecting the condition of your item(s), we will process your request. We reserve the right to deny an exchange request pending the condition of the item(s) returned.
RETURN PROCESS
We allow returns of any unwashed, unworn, like-new clothing items. Music items must be unopened and like-new. Returns must be made within 60 days of receiving your order.
Return unwanted item(s) and a note requesting a refund for the item(s) to:
Second City Prints
Attn: RETURNS
1020 Olympic Drive
Batavia, IL 60510
Please ensure that you save the tracking information for your return shipment. If you do not have tracking information we are unable to assist you with a return or exchange. We are not responsible for return/exchange items until they arrive back at our facility.
Kindly note, while we allow returns, we will not refund the shipping costs of your order.
SCP is not responsible for shipping costs incurred for returning unwanted items. After receiving your return and inspecting the condition of your item, we will process your return or exchange. We reserve the right to deny a return pending the condition of the item(s) returned. If the item is received back and is not in like-new condition, we are unable to issue a refund/process an exchange, and the item will be shipped back to you in the same condition it was received in.
REFUNDS
We will notify you by email when your return has been processed. Please allow up to 10 business days for the refund to fully clear from your statement once the refund has been issued.
EXCEPTIONS
The following items cannot be returned or exchanged:
- Opened music items
- Worn, washed, dirty, or damaged apparel
- Items with traces of human/animal hair
- Items that smell of smoke, body odor, perfume, etc.
- Face Masks
- Undergarments
- Any other items not in like-new condition
DAMAGED OR DEFECTIVE ITEMS
To report a defective or damaged product in your order, please contact us HERE. Please note that all claims must be submitted within 60 days of order delivery. Please fill out this form with as much detail as possible, including clear photos of the damage (and video if the issue is with a music item that is not playing correctly).
After the form is submitted, our claims team will review the claim and get back to you via email. We may require you to ship the item back to us before processing sending a new item.
We ship our vinyl and posters in custom-made, sturdy mailers and poster tubes. Unfortunately, slight damage can occur with these items while in transit occasionally. We are unable to issue replacements or refunds for minor cosmetic damage such as creases, bends, split inserts, dings, etc.
We are unable to accept claims for apparel items that have been washed and/or worn. We are unable to accept claims for damages that occurred after receipt of your order.
QUESTIONS
If you have any questions concerning our return policy, please contact:
support@secondcityprints.zendesk.com